OEM/Carrier Customization: One Part Apple, One Part Google

For the past couple of years we’ve had two options at the forefront of the smartphone race. If you want the ability to choose your own device, customize your OS and run virtually anything you want to: Android has you covered. If you want more of an appliance experience and don’t mind giving up freedom in hardware choice or OS customization, there’s always the iPhone. Apple will never sell iOS on non-Apple hardware, and until Android 3.0 Google won’t enforce a consistent UI across all partners. Microsoft falls smack in the middle. If you weren’t totally happy with either option, Windows Phone may be what you’ve been looking for.

The OS and user experience are pretty much off limits for carriers and OEMs to customize. Microsoft will not allow any custom skinning or replacement of default apps. While Android lets you switch out the virtual keyboard software, Microsoft takes a more Apple-like approach and instead delivers what it believes is the only keyboard software you will need. Microsoft wants all Windows Phones to look and feel the same from a UI standpoint, so custom UIs are out. Don’t expect to see HTC’s Sense or Samsung’s TouchWiz permeate Microsoft’s latest OS.

Even hardware specs are pretty well dictated by Microsoft. All first generation Windows Phone 7 devices must use a Qualcomm Snapdragon SoC with Adreno 200 GPU, they must feature at least a 5MP camera and an 800 x 480 screen. A physical keyboard may be optional but all must implement Microsoft’s virtual keyboard via a capacitive multitouch screen.

There are three buttons that must be present along the bottom of the face of any Windows Phone: Back, Start and Search. The buttons must be present in that order, avoiding the confusion of reordered buttons we sometimes see on Android devices. The type of button is up to the OEM to decide: either capacitive touch or physical buttons can be used.

At the top left of any Windows Phone there must be a volume rocker. The top right has to have a power/lock button. The lower right has to have a physical camera button capable of waking the phone up from sleep and putting it directly into the camera app. Microsoft views the smartphone as the replacement for the point and shoot camera and thus Windows Phone needs to be able to function just as quickly as a P&S. Finally, all Windows Phones must have a 3.5” stereo audio out jack and support for headsets with three button integration. These are headsets similar to what Apple ships with the iPhone with button(s) on the cable itself.

Microsoft wants OEMs to compete based on hardware design. Windows Phones can take any shape and size, but they must meet these basic requirements. It’s Microsoft’s way of saying: feel free to differentiate, but don’t ruin what we’ve built.

With this approach Microsoft hopes to avoid the mistakes Google has made with Android, where there’s an inconsistent user experience going from HTC to Samsung to Motorola Android phones. It’s almost as if Microsoft is taking Apple’s approach and simply letting everyone build iPhones.

The OEMs are understandably nervous of what Microsoft is proposing. From what I’ve heard, Google is putting a lot of pressure on its partners to remain pro-Google. That combined with Microsoft’s unproven track record in this new smartphone world resulted in many OEMs shipping very conservative designs for their first Windows Phones. Many of these designs are recycled from previous phones. The Samsung Focus is a lot like the Samsung Captivate, and the HTC HD7 is very similar to the HD2. If Windows Phone gets enough traction, then (and only then) will we see riskier designs from Microsoft’s partners. If you’re wondering why there aren’t any truly sexy WP7 phones out at launch it’s just a matter of OEMs wanting to see if Microsoft really has a chance before committing to a more impressive design.

There’s also no carrier exclusivity here (although I suspect the Apple/AT&T deal is close to being over at this point). Microsoft is launching first in the US with AT&T, however T-Mobile and Sprint phones are forthcoming. Verizon is curiously absent, but if you paid attention to my Google pressure line above it’s not too surprising.

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  • Shadowmaster625 - Friday, October 22, 2010 - link

    It cant play avi files? What do you call a $500 device that cant play avi files? FAIL.
  • beefnot - Friday, October 22, 2010 - link

    I'm so sick of seeing "fail" in user comments. 99% of the time, it follows a point or points being made that wouldn't have swayed them to deem it worthy anyway. YAWN.
  • mutatio - Friday, October 22, 2010 - link

    I'm glad you guys found it to be as smooth and useful as you did. Based on what you described and the corresponding pictures, however, I'm having a hard time understanding something "just works" when the UI looks like a crap sandwich and almost makes my eyes bleed. "No, we don't use those oh-so-80's icons that graphically represent what the App does. We're much too posh for that, minimalist traffic signs for everything! Brilliant!" Maybe it'll be different with hands on, but it looks like MS went out of their way to try and make this thing look clever and almost abstract. Think myspace made into a smartphone, and if you're like me and think that myspace pages more often look like pop culture chewed up, swallowed, and thrown up onto a web page, then you get where I'm coming from. If that is the case when I get my hands on one of these, I can't see how MS can get any significant traction in the smartphone market. They might get some young emo hipsters who dig the abstract layout, but the appeal thus far of iOS and Android is the overall ease of use. My impression from your review, despite your reassurances, is that MS has again made a product much more complicated than it needs to be. I hope for MS' sake that is not the case when actually using the phone.
  • MacGyver85 - Saturday, October 23, 2010 - link

    You'll just have to try it to appreciate it I guess.
    I can understand people when they say the interface looks bland or overly simplistic based on "screenshots" of the UI. But when you see it in person it's so much better. Really.
    Likewise with how you navigate around it. It's just so intuitive you don't for a second have to think how to do something. Every time someone asks me if what it's like I always respond that they'll have to use it themselves. And everyone that does loves it. Seriously :)
    Dare I use it but what the hell: it just works!
  • DJJoeJoe - Saturday, October 23, 2010 - link

    I don't think any OS at this point can grab a drastic number of market share like we see in the phone space obviously, or even the slightly slower moving browser space. Modern Operating Systems are so mature at this point that there is really little you can do, both Win7 and Snow Leopard were just small refinements to their previous versions.

    I think it's doubtful that even something as force-ably drastic as Chrome OS will do anything to the landscape either, even if Google bucketed down and really nailed it. Sadly the market share is ruled by the people going to costco and grabbing up a pre made pc, or large corps running xp, and I can't see something drastic being sold to either groups in the next handful of years.

    tis all in the phones these days, and I wish I had a time machine so I could get the second wave of hopefully nicer wp7 handsets and maybe a good update to the os itself. Don't got the money to spend on a 'amazing start'.
  • Sabresiberian - Monday, October 25, 2010 - link

    Looks to me like Vista's bad press helped Apple reach 9% market share, but that's as far as they've moved up. Win 7 is sweet and everyone knows it so Apple is no longer making headway.

    I don't want Microsoft execs to think that way though - like was written in the article, I think Microsoft performs better as an underdog, and if they think more in terms of being threatened by Apple or someone else then perhaps they'll be more inclined to put a shining example of what they can do out on the market.

    Glad to see Microsoft did produce a product with some shine.

    ;)
  • dotroy - Thursday, October 28, 2010 - link

    Windows 7 phone is good ...umm ..some things not as good ..but win7 phone is good, there are somethings done better by others OS but win 7 phone is good. I never felt like this before. This is a paid advertising. Anand is making good money.
  • pete2s - Thursday, October 28, 2010 - link

    Will Windows 7 Phone store apps on the ROM partition? If so, this severely limits the number and size of apps as well as their quality.

    Although Android is evolving past this limitation, Android, Blackberry and Palm phones store the OS and all apps on an encrypted partition referred to in the specs as the ROM. Usually, this ROM is 512MB. After the OS is installed, the phone has less than 300MB for apps.

    Initially, I thought Windows 7 Phone would not store apps on the ROM because of its unified storage system that creates a single volume. If this were the case, however, there'd be no point in having a larger ROM because the ROM would only be holding the OS + the 60MB limit of pre-installed software. Some phones, like the Samsung Focus, do have larger ROMs though (1GB compared to 512MB). The only point of having a larger ROM would be to store more apps because apps are installed to the ROM.

    If the above is true, Windows 7 Phone will be severely limited in app size and thus development.
  • drwho9437 - Monday, November 1, 2010 - link

    "It’s almost as if Microsoft is taking Apple’s approach and simply letting everyone build iPhones."

    Exactly and it is genius, it means the cost margin will vanish and the experience will still be as the software people want, people won't think poorly of these phones just because of a few badly designed devices they used. Let's hope it works out.
  • owbert - Monday, November 1, 2010 - link

    best review of win7 phone amongst others. great work!

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